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This book has been specifically created to support students enrolled for the new International Spoken English Qualifications at the Preliminary and Access levels. The exercises are designed to build students’ confidence in the key areas that examiners are looking for: effective communication, accuracy, range, pronunciation and fluency.

This book has been specifically created to support students enrolled for the new International Spoken English Qualifications at the Achiever and Communicator levels. The exercises are designed to build students’ confidence in the key areas that examiners are looking for: effective communication, accuracy, range, pronunciation and fluency.

This book has been specifically created to support students enrolled for the new International Spoken English Qualifications at the Expert and Mastery levels. The exercises are designed to build students’ confidence in the key areas that examiners are looking for: effective communication, accuracy, range, pronunciation and fluency.

The teacher"s book features advice on delivering the units and tips on exam preparation with unique design for classroom use. Sample interlocutor scripts are also included in the book.

A cassette is available with recordings linked with over 60 exercises. Full tape scripts can be found both in the students’ and teacher"s books.

This book was written for candidates preparing for the written language exam at Basic and Elementary levels. It contains detailed information about the parts of the exam, advice to candidates, practice exercises, exam questions and a complete past paper at both levels. Two cassettes with the listening tasks accompany the book.

This book was written for candidates preparing for the written language exam at Intermediate level. It contains detailed information about the parts of the exam, advice to candidates, practice exercises, exam questions and a complete past paper at both levels. A cassette with the listening tasks accompanies the book.

This book was written for candidates preparing for the written language exam at Intermediate level. It contains detailed information about the parts of the exam, advice to candidates, practice exercises, exam questions and a complete past paper at both levels. A cassette with the listening tasks accompanies the book.

This book is intended for candidates preparing for the spoken language exam at all levels with description of the parts, levels and requirements of the exam. The candidates will also find wordlists, practice exercises, lists of functions and 10 practice papers at each level.

This book is intended for candidates preparing for the written business examination. It contains exercises in written business communication, grammar notes, general tips for candidates and previous examination papers. This book is available at level 1, 2 and 3.

These guides contain detailed description of the requirements and syllabuses for International Tourism, Food and Beverage Services, Food Preparation and Culinary Arts, Accommodation Operations and Services, Reception Operations and Services, Beauty Therapy and Hairdressing.

Comprehensive, clear and easy to follow, this book will ensure that you build up your basic IT skills and gain confidence in many IT areas. You will gain the knowledge and understanding required, whilst having plenty of practical activities to guide you through the course.

Comprehensive, clear and easy to follow, this book will ensure that you build up your IT skills in all areas of the course. You will gain the knowledge and understanding required, whilst having plenty of practical activities to guide you through the course.

The unit-by-unit approach of Heinemann"s sup­porting materials enables students to buy support for exactly the units they are studying, without paying for anything they don’t need.

This book aims to be a development guide for both new and existing managers to assist them in their role. It provides underpinning knowledge, based on management concepts and theories and explores the key responsibilities of a manager: people, activities, information and resources.